Middle Mouse’s opening times are Monday – Friday, 9am – 5pm. We are closed on UK Bank Holidays and may not respond to any messages or emails during these times.
Orders are generally despatched within 1-3 working days of receiving your order. We try to despatch orders placed before 3pm UK time on the same day, though we cannot guarantee this.
When you place your order, you will receive a confirmation email to say we’ve received it. We’ll then pick and pack your goods and send you another email to say we’ve shipped your order. This will give you any tracking information and expected delivery times. Shipping times will vary according to the shipping service selected.
We do our best to get your goods to you as quickly as possible, but sometimes factors beyond our control affect your goods in transit. Delivery times should be used as a guide, and seasonal factors should be taken into account.
Middle Mouse is not responsible for any import duty for international orders. The customer is responsible for paying any and all taxes applied by customs. Unfortunately our shipping rates do not cover this as the cost may vary.
UK DELIVERIES: 1-3 working days
EUROPEAN UNION: 5-10 working days
UNITED STATES & CANADA: 6 – 10 working days
SOUTH AMERICA: 6-14 working days
ASIA & AUSTRALIA: 6-14 working days
EVERYWHERE ELSE: 6-14 working days, but please allow up to 21 days.